For referrers and funders

Referring to Active Neuro

The Navigator connects with the referrer from day one, whether that is an ICB, solicitor, insurer, case manager or family member, and works alongside the clinical MDT and any professionals already involved, asking not just what service is needed but what matters most to this person. Enquiry received, with assessment and reports completed within 72 hours.

Reviewing progress
Who we work with

Whether a family, an insurer or a commissioner is funding the placement, the pathway and the quality of care are the same.

Because everything sits within one organisation, there are no repeated assessments, no handover gaps and no clinical report lost. No-one ever needs to tell their story twice.

Case managers

Interim and long-term programmes, with a named Navigator, progress meetings at 2, 6 and 10 weeks and reporting throughout the pathway.

Solicitors and deputies

Litigation and interim-payment funded placements, with clear, regular reporting that evidences functional gain and supports planning for future care.

Private medical insurers

We work with the major UK insurers and support pre-authorisation, reporting at each review so extensions can be considered on evidence.

ICBs and NHS England

Spot and framework contracted placements, including step-down from acute hospital care and specialist tracheostomy and respiratory weaning.

Continuing healthcare and local authority

CHC and social care funded placements, with the reporting each commissioner needs.

Hospital discharge teams

Assessment within 72 hours, so a bed can be confirmed while the patient is still on the ward.

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From enquiry to admission

Three steps, and a named contact throughout.

01

Enquiry and assessment

Enquiry received, with assessment and reports completed within 72 hours. Your Clinical Navigator is assigned before admission and begins building the picture of need.

02

A clear plan

A clear plan and outline is provided of what to expect in the journey with us, with a written quotation based on clinical need and expected length of stay shared with the funder.

03

Admission

Initial assessment completed by our multidisciplinary team, with progress meetings scheduled at 2, 6 and 10 weeks, dependent on length of stay, and regular progress reports.

Clinical outcomes

Outcomes, measured and reported at every stage of the pathway.

See our outcomes
18.87Mean FIM+FAM gain, admission to discharge. A gain of 20 points or more is considered a substantial change.Functional independence
35.9%Of clients show a meaningful or substantial change in their FIM+FAM score (10 to 20 points is clinically meaningful, 20 or more substantial).Meaningful change
8.68 / 11.84Mean gain in the motor and cognitive domains of the FIM+FAM, showing strong change across both.Motor and cognitive
21.9%Of patients achieve a high or very high efficiency score (functional gain per day of stay).Efficiency

FIM+FAM outcomes for 64 discharged stays, April to September 2026. Full breakdown by domain, measures and reporting on the Clinical outcomes page.

For insurers, solicitors and case managers

Objective evidence, reported throughout the placement.

Insurers, solicitors and case managers receive regular progress reports throughout the placement, with outcome measures taken on admission and discharge. Together they give objective evidence of rehabilitation effectiveness, functional gains and changing levels of dependency, helping inform rehabilitation planning and future care requirements.

Make a referral
Assessment turnaroundEnquiry assessed and reported within 72 hours
Reporting cadenceWeekly ward round, progress meetings at 2, 6 and 10 weeks, regular progress reports
Measures reportedCore measures include FIM+FAM (36 items), Barthel Index and rehabilitation efficiency, alongside individualised clinical and goal-specific outcome measures
What reports evidenceFunctional gain and changing dependency levels, to inform future care planning
Named point of contactA Clinical Navigator, assigned before admission and constant through discharge
Onward care pathways

No repeated assessments, no handover gaps, no clinical report lost.

Because everything sits within Active Care Group, a client can step down from inpatient rehabilitation to supported living, care in the home with Active Assistance, or outpatient therapy, with the same record and the same Navigator. Active Care Group is the only UK provider offering fully integrated care across inpatient, outpatient, supported living, long-term residential and complex domiciliary care.

Care in the home

Active Assistance, rated Outstanding by the CQC. Four regional teams, packages from a few hours a week to full 24-hour support.

Residential and supported living

CQC and Care Inspectorate registered specialist residential and supported living services.

Outpatient access

Therapy continues at an Active Neuro centre without a further admission.

Make a referral

Send us the referral. Assessment and reports are completed within 72 hours.

If you would like to discuss a referral, or arrange a site visit to one of our sites, please get in touch.

0333 052 7950
Therapist and client reviewing progress
Contact us

Make a referral or ask the team a question.

Whether you are a family member, a case manager or a discharge team, one of our referrals team will call within one working day. Everything you share is handled in confidence.

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